The blame
Dear All,
I would like to get one of the incident happened this weekend to ur notice.
One of my co-brother met with an bike accident and expired on Friday
night.(A BMTC bus came in wrong side and hitted him)
This accident happened around 6.30 PM near whitefield and initially he got
admitted to a hospital called Vydehi near whitefield.
Later it was proposed by Vydehi doctors to take him to either Nimhance or
Manipal.
So we took him to Manipal around 8.00 PM since NIMHANCE is very far and
also by considering traffic at that time. To reach even Manipal it took too
much time, Most of the delay caused because of Heavvy Traffic in airport
road. As soon as we took him to the Manipal hospital doctors said his
state is very critical and 95 % he is out. Still they said they will do
CT-Scanning and then they can clearly confirm the status.
Then around 10.30 PM they arranged for CT-Scanning ( Too much of delay ).
Soon after the CT-Scanning one of the doctor reported his BRAIN is damaged
, 2 kidney's and small lever also was damaged for which he needs to be
operated for a head surgery and a stomach surgery, during the operation he
may die also or at any moment he may die. Soon after they took him to ICU
instead of taking him to Operation Theatre. There was around 1 hr delay in
answering us back from this point. They didnt allow any of us to see him
when he was in ICU untill we demanded and shouted on them. When we demanded
and asked them to discharge so that we will take him to NIMHANCE, Then the
answer from them was they will operate immediately but we need to Admit and
pay around 2 lack Rs. Since we didnt had that much of cash and also we
doubted on whether he is still alive or simply these doctors playing a
game..., But still since they demanded around 2 lack rupees for the
operation before they start it, I went ahead to fill up the forms and pay
money immediately with using credit card , But when our uncle had a look at
him in ICU noticed that he is already dead (this was around 11.30 PM). Then
immediately he asked me to not to make any payment. We went to doctor
in-charge and asked(when we shouted) about his status and chances of he
being saved. Doctor infomred that chances are less than 1 percent, then
only we realized that MANIPAL Administration guys playing a game, and
trying to fool us to collect some money in the name of operations to
operate a deadbody !!!
We took it seriously and tried to contact TV9 on the same day but could not
get the contact numbers...,
Since we were strong enough fight back on Manipal Hospital they agreed that
he is dead and asked us to pay Rs. 30,000 to release dead body.
As we know they didnt give any treatment other than doing a CT-Scan and
keeping the deadbody in ICU fr 2 Hrs.. We shouted on them and demanded to
release the deadbody with CT-Scan charges only. Finally we were able to
fight and take the body with out paying any money as they were trying to
cheat us.
Some how we escaped from being paid for dummy operations being planned by
Manipal Doctors. But if it was some other innocent poor people they would
have ended up with paying full money and cheated by MANIPAL.
The whole idea behind my writeup is : we all know MANIPAL is one of the big
and well known Hospital in bangalore. But these people cheat innocent
people by colleting huge money to operate even deadbody!!! and try to fool
as if they are going to save the patient. I request you all to forward this
mail to all your friends and inform every one on how BIG Private Hopspitals
can cheat .. and to Beaware of these..
For more details you can reach me on 9880029811.
Reply ..it was quick..
From: Customer Care [MH-Bangalore] Sent: Wednesday, January 09, 2008 7:17 PMTo: 'Ravikumara_YM@i2.com'Subject: Important : It costs 2 lacks to operate a deadbody in Manipal Hospital !!!!!
8th January 2008
Mr. Ravikumara Y M
Ref.: Your E-Mail regarding treatment provided to Late Mr. Ambrish
We have seen your E-Mail on the captioned subject matter, which E-Mail you have indiscriminately floated, twisting the facts, deliberately concealing the truth and defaming Manipal Hospital. Please do be notified that we have taken a very serious note of your E-Mail and reserve our right to act in accordance with law.
You have made some serious and damaging allegations against Manipal Hospital, conveniently omitting to state the fact that Manipal Hospital provided all life saving initial treatment without collecting any money and the attendants accompanying Mr. Ambrish manhandled our staff, were unruly and in fact Police had to be called in to handle them and that they walked away from the Hospital without paying the actual expenses incurred by the Hospital.
All allegations made by you are baseless, malafide and we vehemently deny the same. Your E-Mail is nothing but a sad attempt to sensationalize the unfortunate death of a young man.
Manipal Hospital has over the years created and maintained a reputation of being one of the finest healthcare providers and we are committed to protecting our reputation no matter what.
For benefit of all, we would like to place on record the facts as under:
1. Mr. Ambrish was brought to the Casualty of Manipal Hospital on 4th January 2007 at about 8.50 PM from Vydehi Institute of Medical Sciences & Research Centre in a very critical condition. Even you have admitted the criticality and remote chances of survival.
2. Mr. Ambrish had been involved in a Road Traffic Accident and had sustained severe head and injuries in other parts of the body. He was given immediate life saving medical attention and stabilized in the Causality so that certain important investigations to assess the extent of the injuries sustained by him could be performed. All this was done even without receiving a single penny. He was intubated and mechanically ventilated and immediate steps were taken to stablise him for further medical management.
3. Mr. Ambrish was haemodynamically unstable and was given fluids and blood transfusion to stablise his condition. Please remember no money was paid but service was provided.
4. At about 9.30 PM Mr. Ambrish was shifted for a CT scan after stabilization and all throughout he was being continuously being monitored.
5. Immediately after the CT Scan the patient was shifted to the ICU at about 10 PM to maintain his condition till further decisions are done on clinical management.
6. Please note that all of the above was done with the sole intent of providing immediate and effective medical care in the best interest of the patient. No money was asked for and no money, except the registration charges (Rs.150/- [Rupees One Hundred Fifty Only]) , was paid till the time the patient was shifted to the ICU.
7. Throughout this time the critical condition of the patient was explained to the attendants of the patient. It was clearly explained that the patient was critical, badly injured and his chances of survival were bleak, however, the doctors assured that they would do all possible things for the patient.
8. It was further explained to the attendants of Mr. Ambrish that the patient may require surgery at later stage but first the patient will have to be kept in the ICU and further stablised before being operated upon.
9. It was only after the patient was shifted to the ICU, the attendants were asked to complete the admission process as it is mandatory legally to admit the patient for further management and more particularly as this was a medico-legal case.
10. At this stage it is important to state that as per Hospital policy we need to inform the patient party of the approximate cost of the treatment. So an estimated cost of treatment was provided to the attendants of the patient. This amount was Rs.200,000/- (Rupees Two lakhs Only) for ICU care, a probable surgery and post surgery care. This estimate is provided to all patients to enable them to plan and make necessary arrangements well in advance. But we never demanded this amount to be paid immediately or denied any necessary treatment due to lack of this.
11. Rs.200,000/- (Rupees Two lakhs Only) was an estimated amount and what was asked to be paid for admission of the patient was only Rs. 30,000/- (Rupees Thirty Thousand Only) as admission charges. When the attendants expressed their inability to pay the admission amount of Rs. 30,000/- (Rupees Thirty Thousand Only) and agreed to pay only Rs. 20,000/- (Rupees Twenty Thousand Only), the Hospital agreed. However, even this amount was also not paid.
12. Please note that Mr. Ambrish was treated in the Casualty, all necessary medications and treatment was give, CT Scan was done and he was admitted to the ICU without asking for any money.
13. Unfortunately, Mr. Ambrish succumbed to his injuries while admission process was going on and this was promptly informed to the attendants.
14. Since the case of Mr. Ambrish is a Medico Legal Case, the Manager on Duty asked the attendants of the patients to complete the admission formalities as per legal requirements and to enable the Hospital to release the body to the Police.
15. It was at this stage that the attendants of the patient abused and physically manhandled the Manager on Duty and screamed that they would pay only if the patient survived otherwise they would not pay for the treatment provided. Assistance from the Police had to be sought to bring about order. It is unfortunate that such kind of behaviour was exhibited inside a hospital without any concern or respect for other patients in the Hospital.
16. The body was released to the police and no demands were made for release of the body.
17. At the time the body was handed over to the Police, the Hospital did not even insist on payment of the bill considering that the fact the attendants and family members were understandably distressed by the death of a dear one. The said amount of Rs. 27,078/- (Rupees Twenty Seven Thousand Seventy Eight Only) is still due and payable to Manipal Hospital.
If you have any concerns as regards the services rendered by Manipal Hospital, you are free to take re-course under law, however, in light of the facts and circumstances above stated, we hereby call upon you to immediately retract your baseless and malafide allegations and desist from sending such irresponsible and derogatory communications, failing which we shall be forced to seek legal appropriate re-course.
Thanking You,
Dr. D P Saraswat
Chief Operating Officer & Medical Director
Manipal Hospital
Bangalore
Contributor - Manuraj
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